{"id":10686,"date":"2023-03-21T16:14:44","date_gmt":"2023-03-21T15:14:44","guid":{"rendered":"https:\/\/itecor.ergopix.dev\/business-story-quality-assurance-testing-for-a-luxury-watch-brands-digital-transformation-programme\/"},"modified":"2024-03-13T15:21:52","modified_gmt":"2024-03-13T14:21:52","slug":"business-story-quality-assurance-testing-for-a-luxury-watch-brands-digital-transformation-programme","status":"publish","type":"post","link":"https:\/\/itecor.ergopix.dev\/fr\/business-story-quality-assurance-testing-for-a-luxury-watch-brands-digital-transformation-programme\/","title":{"rendered":"quality assurance & testing for a luxury watch brand\u2019s digital transformation programme"},"content":{"rendered":"
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tbenefits & results<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tDigital transformation of a luxury watch brand<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tQA included Test Management, Test Automation and Performance <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tsuccess catalysts \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tExperienced QA lead<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHybrid delivery model<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tShift left principles applied<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
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        context<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Our client, who is known as one of the most prestigious global watch brands, initiated a wide-reaching digital transformation programme. This ambitious programme included a total revamp of their digital presence. This meant creation of a new website as well as implementation of an\u00a0eCommerce site. The back-office processes were streamlined which\u00a0of course impacted their ERP system. Furthermore, they implemented new business solutions to manage their product information and digital assets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        The programme was structured in several Agile streams with multiple providers and agencies selected to collaborate on the implementation. Luxury branding translates to high quality expectations. Recognizing that the multiple subprojects and actors could generate issues, the programme sponsors wanted a global approach to quality. As a recognized actor in Quality Assurance & Testing for 25 years, they selected Itecor to take the lead for quality on the programme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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        solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        QA function \u2013 defined and sponsored at programme level<\/h3>

        The implementation of a Quality Assurance Function that acted across all streams was important to ensure that everyone was applying the same best practices.<\/p>

        The objectives of this QA Function were to avoid the typical issues\u00a0that affect such a large and diverse programme. In our experience these include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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        Accountability for overall quality not defined<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Often there is no\u00a0single individual ensuring that the solution is fit for purpose. And\u00a0if there is, they may have no empowerment to ensure that the QA processes and organisation can deliver.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        Scope not always delivered with quality<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Even if features are delivered they do not always meet the desired quality level (which includes functionality, performance, consistence and usability).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        Clear metrics and KPIs<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        There is often little standardisation across delivery teams, meaning that consistent reporting is impossible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        Problem anticipation<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        With poor visibility of upcoming issues, this can lead to a reactive culture and last-minute identification of delivery failures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        No global test approach in place<\/font>
        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Each agency using their own quality assurance processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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        The QA Function for this programme was headed by a Senior Test Manager from Itecor. Organisationally, they acted on behalf of delivery management and had a strong sponsorship of the business stakeholders. The responsibilities included:<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tDefinition of programme Test Strategy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tImplementation of a Test Framework (tools, methods, processes)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCoordination & training of the various teams and test coordinators<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tReporting on the global programme quality<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          testing activities \u2013 delivered in hybrid model<\/span><\/h3>

          A key success factor for the programme was the implementation of a hybrid delivery model for\u00a0testing which offered additional capacity at an\u00a0optimised cost.<\/p>

          In addition to our Test Manager and Test Coordinators, the programme team was extended to benefit from the Itecor nearshore Testing team. Their focus was on delivering.me<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPerformance Testing\u00a0- leveraging our framework and tools such as Neoload and Dynatrace<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/polygon><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTest Automation\u00a0- automation of regression tests to accelerate the time-to-market\u00a0<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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            benefits & results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Implementation of a global Quality Assurance function with the right organisational support was a key success factor on this programme with multiple agents and sub-projects. The testing\u00a0practices defined by this QA Function secured\u00a0the global delivery by staying in control of all the quality aspects.<\/p>

            We applied Shift Left principles throughout the programme, allowing us to perform testing activities earlier in the software development lifecycle and hence uncover quality issues\u00a0as soon as possible. Through integration of our nearshore testers in the Agile sprints we improved communication and turnaround time. Finally, a One-Team spirit combined with deep expertise in testing ensured the successful Go-Live of the programme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            context solution benefits & results mission Digital transformation of a luxury watch brand eCommerce site and backend systems transformed Itecor selected for Quality lead challenges Multiple agencies involved Accountability for quality QA included Test Management, Test Automation and Performance success catalysts Sponsorship for QA at programme level Experienced QA lead Hybrid delivery model Shift left […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[46],"tags":[318,443,497,444,284,297,285,498],"class_list":["post-10686","post","type-post","status-publish","format-standard","hentry","category-quality-assurance-and-testing","tag-digitalisation","tag-nearshore-fr","tag-nearshoring-fr","tag-performance-testing-fr","tag-qa-fr","tag-test-automation-fr","tag-testing-fr","tag-watch-industry-fr","type-business-story-fr","language-anglais"],"acf":[],"_links":{"self":[{"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/posts\/10686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/comments?post=10686"}],"version-history":[{"count":1,"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/posts\/10686\/revisions"}],"predecessor-version":[{"id":10688,"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/posts\/10686\/revisions\/10688"}],"wp:attachment":[{"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/media?parent=10686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/categories?post=10686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itecor.ergopix.dev\/fr\/wp-json\/wp\/v2\/tags?post=10686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}